Privacy Policy

RM711 ("we", "us", "our") operates the online sports betting and live casino platform accessible at rm711.cam. We are committed to protecting the privacy and personal data of all users ("you", "your") who access our Platform, whether you are a registered account holder or a visitor browsing our site.

This Privacy Policy describes how RM711 collects, uses, stores, shares, and protects your personal data in connection with our services. It also explains the rights you hold in relation to that data and how you can exercise them. This Policy applies to all users of the RM711 Platform, including players from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia.

By registering an account, making a deposit, or otherwise using the RM711 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately.

For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:

• "Personal Data" means any information that identifies or can reasonably identify you as a natural person, including your name, email address, phone number, payment details, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion.
• "Data Controller" means RM711, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of RM711 under a contractual arrangement.
• "Cookies" means small text files placed on your device by the Platform to store session and preference information.
• "KYC" means Know Your Customer — the identity and age verification process required to comply with applicable regulations.
• "Platform" means the RM711 website at rm711.cam and any associated mobile applications or services.
• "User" / "Player" means any natural person who registers for, accesses, or uses the RM711 Platform.

RM711 collects the following categories of personal data in connection with the operation of the Platform:

RM711 collects your personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or responding to surveys.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification agencies and KYC service providers who confirm the accuracy of registration data you supply; payment processors such as FPX, Maybank2u, CIMB Clicks, and e-wallet providers who confirm transaction status; fraud detection and AML screening services.
• Public sources: Publicly available records used to verify identity or investigate suspected fraud or money laundering in accordance with applicable regulations.

RM711 processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your RM711 account, including password resets and session management.
• Service delivery: Processing bets on EPL matches, Liga Super Malaysia fixtures, UFC events, and all other markets offered on the Platform; settling winnings; crediting bonuses and promotional rewards.
• Payment processing: Facilitating MYR deposits and withdrawals through your selected payment method, including Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong Connect.
• Regulatory compliance: Fulfilling KYC, AML, and responsible gambling obligations required under applicable regulations, including age verification to enforce our strict 21+ policy.
• Fraud prevention and security: Detecting and investigating suspicious activity, protecting the integrity of the Platform, and preventing unauthorised account access.
• Customer support: Responding to your queries, resolving disputes, and improving our service quality based on feedback.
• Marketing communications: Sending you promotional offers, deposit bonuses, and platform updates — only where you have provided consent and subject to your communication preferences.
• Platform improvement: Analysing aggregated usage data to enhance performance, user experience, and the range of betting markets available.
• Responsible gambling: Monitoring betting patterns to identify signs of problem gambling and administering self-exclusion, cooling-off, and deposit limit tools.

RM711 relies on the following legal bases to process your personal data:

• Contractual necessity: Processing required to perform the contract between you and RM711 — including account creation, bet settlement, and payment processing.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including KYC, AML obligations, and responsible gambling requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given clear and informed consent. You may withdraw consent at any time by contacting support or adjusting your account preferences.

RM711 does not sell or rent your personal data. We may share your data with carefully selected third parties only in the following circumstances:

• Payment service providers: Banks and e-wallet operators (including Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go, Boost, GrabPay, and DuitNow) solely to process your transactions.
• Identity verification providers: KYC and AML screening services used to verify your identity and age in accordance with our 21+ policy and regulatory obligations.
• Technology and infrastructure partners: Cloud hosting, cybersecurity, and platform operations providers who process data strictly on our instructions under binding data processing agreements.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive — for example, disclosures required for AML investigations or responsible gambling enforcement.
• Professional advisers: Legal counsel, auditors, and compliance consultants where necessary for the operation and governance of RM711.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

RM711 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files placed on your device when you visit our site. They allow us to recognise your browser, maintain your session, and remember your preferences.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled.
• Functional cookies: Used to remember your preferences such as language settings, preferred payment method, and display options. These improve your experience on return visits.
• Analytics cookies: Used to collect aggregated data on how users interact with the Platform — such as which pages are most visited and where users encounter errors. This data helps us improve the Platform. We use only anonymised analytics.
• Marketing cookies: Used to deliver personalised promotions relevant to your betting preferences, where you have consented. You may opt out of marketing cookies at any time via your account settings.

You may configure your browser to block or delete cookies. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or placing bets.

RM711 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your account plus a minimum of 5 years following account closure, to comply with AML and regulatory record-keeping requirements.
• Transaction and betting records: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping obligations.
• KYC documentation: Retained for a minimum of 5 years following the end of the business relationship, as required under applicable AML regulations.
• Customer support communications: Retained for 3 years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for the duration of your consent plus 2 years to demonstrate compliance.
• Technical and log data: Retained for up to 12 months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

RM711 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the RM711 Platform is encrypted using TLS (Transport Layer Security). Sensitive data at rest, including financial information and KYC documents, is encrypted using industry-standard AES-256 encryption.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. All internal access is logged, and privileged access is subject to multi-factor authentication.
• Penetration testing and monitoring: The Platform undergoes regular security assessments. Our systems are monitored 24/7 for anomalous activity and potential intrusions.
• Payment security: Financial transactions are processed through PCI-DSS compliant payment infrastructure. RM711 does not store full card numbers on its servers.
• Staff training: All RM711 staff who handle personal data receive regular data protection training and are bound by confidentiality obligations.

Subject to applicable law, you hold the following rights in respect of your personal data held by RM711. To exercise any of these rights, please contact our support team via live chat or email as detailed in the Contact Us section below.

• Right of Access: You may request a copy of the personal data RM711 holds about you, along with information about how it is used.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you. You may also update many details directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations (such as AML record-keeping requirements) that may require us to retain certain data.
• Right to Restrict Processing: You may request that we suspend processing of your data in certain circumstances, for example while a rectification request is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that we provide your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

RM711 will respond to all verifiable data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, and you will be informed accordingly. Requests are free of charge unless manifestly unfounded or excessive.

The RM711 Platform is strictly intended for users aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Our registration process includes age declaration, and we conduct KYC age verification to enforce this requirement.

If RM711 discovers that personal data has been submitted by or on behalf of a person under 21 years of age, that data will be deleted immediately, the associated account will be suspended, and any pending transactions will be reversed where technically possible.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites. If you believe that a minor has registered on the RM711 Platform, please contact us immediately at support@rm711.cam so that we can investigate and take appropriate action.

The RM711 Platform may from time to time contain references to third-party services such as payment providers or sports data feeds. Where any link to an external site is present, please be aware that those sites operate under their own privacy policies, and RM711 has no control over and accepts no responsibility for the content or privacy practices of those third-party sites.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of RM711, in particular those of your chosen payment provider such as Maybank, CIMB, Touch 'n Go eWallet, or GrabPay.

RM711 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or in-account notification.

We encourage you to review this Privacy Policy periodically. Your continued use of the Platform following the publication of an updated Policy constitutes your acknowledgement of the changes. If you do not agree with a revised Policy, you should discontinue use of the Platform and may request account closure.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how RM711 handles your personal data, please reach out through the following channels:

For formal data protection enquiries, please mark your correspondence "Data Protection — Privacy Team". RM711 takes all privacy concerns seriously and will acknowledge your request promptly.